Ready-to-ship jewelry is dispatched within 24 to 48 hours and typically arrives in 3 to 5 business days across India. Custom-designed jewelry or specialized mandir decor pieces take approximately 7 to 12 business days to handcraft before insured dispatch.

Yes, 100%. Every shipment from The Riyaal Ore is fully insured against theft, loss, or damage in transit until the moment you sign and receive the tamper-evident luxury package.

All our gold jewelry pieces bear the official BIS (Bureau of Indian Standards) Hallmark indicating purity (e.g., 22K 916 or 18K 750), while silver products are crafted in 92.5% Sterling Silver with hallmark stamps.

Yes. All diamond jewelry pieces are accompanied by authentic grading certificates from internationally recognized gemological laboratories such as IGI, GIA, or SGL specifying cut, color, clarity, and carat weight.

We accept all major Credit and Debit Cards (Visa, MasterCard, RuPay, Amex), UPI (Google Pay, PhonePe, Paytm), Net Banking, and Cash On Delivery (COD) for eligible pin codes.

Cash on Delivery is available for orders up to ₹25,000 for verified delivery locations. For higher order values, secure prepaid digital payment methods with OTP verification are recommended.

We offer an easy 7-day return and exchange policy on non-customized jewelry. The piece must be in its original, unworn condition with the security tag intact and all certificates and luxury packaging included.

Absolutely. We offer custom ring sizing, custom chain lengths, and personalized laser engravings on eligible bands and pendants. Simply reach out to our concierge team with your order number.